Return, Refund & Exchange Policy

At Vogue Clothing Studio, we value your satisfaction and strive to ensure every order meets your expectations. If there’s an issue with your purchase, we’re happy to assist with a return, exchange, or store credit according to the guidelines below.

1. How to Request a Return or Exchange

If your item arrived defective, damaged, incorrect, or incomplete, you may file a return or exchange request within 48 hours of delivery.

To start the process:

• Email vogueclothingstudio@gmail.com, with your order number, product name, proof of purchase, and a brief explanation (include photos or videos if applicable).
• Our customer care team will review your request and respond within 5 business days.
• Once approved, return the item via any reliable courier service within 14 days of receiving your order.

For assistance, you can also call +92 331 2507425 (Monday–Saturday, 10:00 AM – 6:00 PM, Pakistan Standard Time).

2. Return Conditions

• Returns are accepted only with proof of purchase and when reported within the specified timeline.
• Returned products must be unused, unwashed, undamaged, and in their original packaging.
• We are responsible for returns only after the item reaches our warehouse.
• Approved returns may result in an exchange, store credit, or, where applicable, a refund (processed within 14–45 days).
• Refunds or credits cover the product cost only and exclude any shipping or stitching charges.

3. Non-Returnable Items

The following items are not eligible for return, refund, or exchange:

1. Made-to-order or customized products
2. Return reported after 48 hours of delivery
3. Products purchased at a special discount or under promotional offers
4. Items that are used, washed, dried, stained, or damaged
5. Returns due to change of mind or personal preference

Vogue Clothing Studio reserves the right to decline a return or send back items that do not meet the above criteria.

4. Important Notes

• All successfully returned items can be exchanged or converted into store credit of equal or lesser value.
• In the case of faulty, damaged, or missing items, Vogue Clothing Studio will first provide the missing item or replacement, then offer an exchange, followed by store credit if deemed appropriate. Refunds may be issued on a case-by-case basis at the discretion of Vogue Clothing Studio.
• Vogue Clothing Studio is not responsible for color fading, bleeding, or print damage resulting from washing, ironing, or misuse.
• Store credit issued for returns will carry a validity period specified at issuance.